We accept returns and refunds only under the following conditions: Wrong or defective items only. Requests must be made within 3 days of receiving the item. Items must be unused, in original condition and packaging. No refunds for change of mind or personalized/custom items. Refunds will be processed once the item is returned and inspected. To request a return, contact us at zamaradesignhq@gmail.com with your order details and photo proof (if applicable).